Terms

ORDER TIMELINE

Our company handcrafts all products within 5 – 10 WORKING DAYS.
Oftentimes, orders process faster than that but we can’t guarantee a faster processing time.

Made to Order vs. Pre-Made

Check a listing carefully to understand if a product is pre-made and ready to ship or if the product is ordered before it’s handmade.
Both are handmade but the pre-made is shipment ready while the made-to-order products take 1 – 3 WEEKS to be created for you.

Look for the following image if a product is ready for shipment immediately:

 

 

HANDMADE DISCLAIMER

The product(s) you receive might vary slightly from the product picture due to the nature of your product(s) being 100% handmade to order.

Care for your new products

* Applying Makeup, Cosmetics, hairspray, perfumes and lotion can contain chemicals that can often damage jewelry. Its best to put perfume on your clothing as some gemstones i.e pearls …etc can still absorb perfumes from skin. Putting jewelry on after applying these materials will limit exposure to jewelry and any potential damage.

* CLEANING JEWELRY

Using warm water and a very mild detergent but not concentrated detergents as they are harmful to your gemstones. This is the best bet when cleaning your own jewelry.
You can wipe dust, grime, or fingerprints away with a damp microfiber cloth or special jewelry cleaning cloth. A soft cloth or soft tooth brush will clean light dirt from jewelry without scratching the beautiful and fragile surface.
Your product(s) can be damaged if:

* TOO MUCH PRESSURE IS APPLIED TO THE JEWELRY
* TO KEEP YOUR JEWELRY IN TOP CONDITION ITS BEST TO KEEP IN JEWELRY BOX OR JEWELRY POUCH AND KEEP OUT OF THE SUN AS IT MAY TARNISH THE METALS.
* STORE IT WITH ANTI – TARNISH TABS.

Size chart

Please use our size chart to prevent errors in ordering.
USE THE CORRECT SIZES FOR RINGS. ( IF UNSURE CONTACT US )

Custom orders

We always love creating new products from scratch.
Please contact us for a quote.
https://www.gemsinspirations.com/contact/ Custom orders can have a lengthier processing time.
Ask us for details.

SHIPPING

Our company ships through the following carriers
* ROYAL MAIL

International shipping (if applicable)
We happily support and love our international customers.
We ship all International products through ROYAL MAIL

GEMS INSPIRATIONS is not responsible for duty or brokerage fees for international shipping.
These charges come from your country during importation of your package.

Cost calculations
We do our best to apply fair shipping costs to each order.

* We offer free shipping NATIONALLY / INTERNATIONALLY on all orders.

Timeline

Selecting expedited shipping during checkout does not ensure a faster processing time. Your product may still need 5 DAYS – 3 WEEKS to be handmade.

RETURNS

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

Personalized and/or customized goods are exempt from being returned unless the product arrives defective.

Additional non-returnable items:
* Gift cards
* EARRINGS ( DUE TO HYGIENE )

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted: (if applicable)
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at vivienne@gemsinspirations.com

Sale items

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges

We only replace items if they are damaged. If you need to exchange it for the same item, send us an email at vivienne@gemsinspirations.com
and send your item to: 50 MAPLE AVENUE, RUNCORN, CHESHIRE, UK, WA7 5LJ

Shipping

To return your product, you should mail your product to: 50 MAPLE AVENUE, RUNCORN, CHESHIRE, UK, WA7 5LJ

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

ALL shipping  as trackable shipping service or purchasing shipping insurance.

We don’t guarantee that we will receive your returned item.